BellSouth Mobility DCS Selects Clear Communications to Help Ensure Network Availability and Reliability for its Wireless Customers
Wireless networks rely extensively on landline circuits leased from other carriers for transport. This reliance leaves wireless carriers particularly vulnerable to telecom outages, which can be devastating to customer acquisition and retention efforts.
"Clear's service assurance software provides us with direct visibility into the multiple T1 wireline circuits that connect the base stations of our wireless network," said Scott Daniel, transport manager, BellSouth Mobility DCS. "Through proactive monitoring of these circuits, we are better equipped to manage our suppliers, and to work with them to detect and repair degrading T1 circuits before our DCS customers' service is affected."
The solution consists of three applications:
- Clearview CircuitView will allow the carrier to isolate problems more effectively by combining graphical circuit layout details with alarm status and historical performance
- Clearview ReportCard will enable BellSouth Mobility DCS to consolidate raw performance data collected from numerous intelligent network elements and organize it into a variety of easy-to-understand graphical reports
- Clearview EarlyWarning will collect and analyze historical network performance data so the carrier can identify and repair service problems before they negatively affect customer service.
With these three applications, BellSouth Mobility DCS will manage and monitor network conditions from its network management center (NMC) and from its regional offices. CircuitView will provide an interface from which service technicians can launch testing on circuits from a single application. The carrier's' Florence, SC site was the initial site selected for monitoring, and the company plans to roll out additional monitoring sites in the next few months.