Cingular introduces NCR self service bill payment Web Kiosks throughout the Southeast

Atlanta, GA-based Cingular Wireless, the recently formed joint venture between BellSouth Cellular and SBC Communications has installed NCR Corp.'s bill payment Web kiosks in 186 retail locations throughout the Southeast. Valued at $2.5 million, the deal underscores a growing demand for self-service technologies, which allow time-sensitive consumers faster access to routine transactions.

"In this highly competitive telecommunications environment, delivering superior customer service is critical to differentiation in the marketplace," said Bob Shaner, president, wireless operations, Cingular. "NCR's Web-based kiosks provide our customers with a quick, easy-to-use, self-service payment option in our retail stores, enhancing our ability to meet that challenge." The solution includes the NCR 7401 Web Kiosk and receipt printer, and enables Cingular customers to pay with cash, checks, and credit and debit cards.

Cingular is one of a growing number of companies deploying Web kiosk technology and the first wireless provider to offer the enhanced service to customers. A report issued this year by market research firm Frost & Sullivan predicts that as the number of applications for kiosks increases and they become more attractive and reliable, worldwide markets for interactive kiosks will grow exponentially. Web-enabled kiosks can be programmed to perform myriad services in addition to bill payment, such as helping consumers locate products, refreshing pre-paid accounts, checking product availability, accessing product information and viewing relevant promotions.

Edited by Ellen Jensen
Managing Editor, Wireless Networks Online