Mobile Handheld Devices Improve Integrity And Efficiency Of Data Entry

One of IT Solutions' key objectives is to ensure the most efficient use of its manpower resources. IT Solutions continually strives to improve the way office-based staff communicates with remote staff and customers. When evaluating mobile solutions, IT Solutions sought a solution that could better manage and dispatch calls to a growing team of approximately 50 field service engineers and free up the HelpDesk resource time from internally focused telephone activity to allow them to be more proactive in talking to customers and increasing customer-centric contact. In addition, IT Solutions sought to improve the efficiency and integrity of data entry and documentation, while eradicating the need for duplication of administrative work.

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