Mobile Handheld Solutions: Managing The Mobile Workforce

Enel needed to facilitate work requests between its home offices and 7,500 field service employees and subcontractors throughout Italy. The company relied on a paper-based system to transfer work order data. However, the manual process didn't allow for efficient or fast data collection, jeopardized the quality and accuracy of the information and prevented field workers from having the most up-to-date information at their fingertips.

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