Telepak Inc. contracts with Convergys for wireless billing solution

<%=company1%> has signed a 5-year contract with Telepak Inc., provider of Cellular South wireless service, to provide wireless billing and customer care services. Convergys will license the latest release of its Atlys wireless billing and customer care solution (Release 6.0) for use by Telepak, which operates as Cellular South in five southeastern states with a population of more than 5.8 million people. Cellular South has provided wireless coverage and communications services for over 12 years. Currently, the company operates in Southwest Tennessee, the Florida Panhandle, Mobile, Alabama and surrounding areas and Mississippi, and is aggressively expanding its wireless network to additional areas licensed in the Southeast.

"The wireless market in our operating territories requires a proven and mature billing and customer care solution," said Hu Meena, Cellular South president. "We have a rapidly growing subscriber base demanding a greater variety of wireless voice and data services. The combination of Convergys' proven North American experience and the maturity of its Atlys solution make this the best choice for us. We are confident that Convergys and its Atlys billing solution will enable us to provide superior billing and customer care support for a wide array of new voice and data services."

"Our Atlys solution will support Cellular South's delivery of wireless voice and data services in an increasingly competitive and demanding market today and in the years ahead," said Bob Marino, president of Convergys' Information Management. "In addition, because Atlys is available in three different delivery models, Cellular South has been able to balance its size and growth plans with its investment parameters for billing and customer care to select a model that best fits their particular situation. Cellular South is our first client in the United States to select a licensed-model for Atlys."

Atlys is available in three flexible delivery models: a licensed model, an outsourced model, and Convergys' unique build-operate-transfer model. Because of its high scalability, real-time functionality, modular design, and flexible delivery models, Convergys' Atlys solution is already supporting many of the world's leading wireless carriers with end-to-end billing and customer care. The latest release of Atlys (Release 6.0) offers enhanced functionality to support wireless data, wireless IP services, and transactional m-commerce services.

The Atlys billing and customer care solution supports all major mobile network standards, including CDMA, TDMA, GSM, and AMPS, in an open, client-server solution capable of supporting over 20 million subscribers in a single relational database. It provides a total customer management solution by combining a flexible, scaleable billing platform with a complete suite of integrated contact center services.

Source: Convergys
With contributions by Ellen Jensen, Managing Editor