Verizon selects Agilent's network monitoring solution

Verizon Wireless has selected Agilent acceSS7 for monitoring and troubleshooting its coast-to-coast digital wireless network. Verizon Wireless provides wireless voice and data services to over 27 million customers, with a service area that covers almost 90% of the country's population. The company selected acceSS7 to consolidate monitoring functions into a single system and to deliver superior network coverage, service and quality.

The Agilent acceSS7 solution provides Verizon Wireless with surveillance, diagnostic and troubleshooting tools that deliver real-time alerts about potential problems. This allows Verizon Wireless to quickly correct any network, service, or quality issue before they effect customers.

"Agilent acceSS7 will monitor all call, service and customer activity taking place on Verizon Wireless' network," said Andy Belcher, vice president and general manager of Agilent's Telecommunication Systems Division. "The information collected by acceSS7 will enable Verizon Wireless to deliver excellent and measurable service quality."

"We are dedicated to maintaining the best wireless network in the U.S.," said Tony Melone, vice president of network operations for Verizon Wireless. "In order to deliver high-quality wireless calls for our customers we continually monitor the network. Agilent's surveillance system plays a key role in providing our exceptional service."

Agilent acceSS7 collects and analyzes SS7 messages flowing on an SS7 network to provide network operators with insights to improve the efficiency of their network, boost profitability and increase customer satisfaction.

Source: Agilent Technologies
With contributions by Ellen Jensen, Managing Editor